Refund & Cancellation Policy

1. Nature of Digital Goods & Instant Delivery

All purchases made through the NEXA Network Store (including but not limited to ranks, crate keys, cosmetic perks, and economy starter packs) are classified as non-tangible, irrevocable digital goods.

Upon successful confirmation of payment (via UPI, debit/credit cards, net banking, or approved payment gateways) and submission of transaction verification details (such as a valid 12-digit UTR number), digital entitlements and perks are provisioned immediately to the player's linked Minecraft account via automated server command dispatch.

2. Refund Eligibility Criteria

Because digital goods are immediately consumable upon credit, refunds are strictly granted under the following exceptional conditions:

Technical Fulfillment Failure: In the event that a payment is successfully completed and deducted from your financial account, but our automated system fails to deliver the corresponding rank or items within forty-eight (48) hours of manual verification, you are entitled to a 100% full refund upon request.
Duplicate Transaction Errors: If a technical glitch causes your payment gateway to double-charge for the same rank or package in a single checkout session, the duplicate transaction will be refunded in full upon verification of your payment receipts.

Important Notice: Refund requests must be submitted within forty-eight (48) hours of the initial transaction timestamp by contacting our billing team at support@spysmp.live or via WhatsApp hotline at +91 9947438051.

3. Non-Refundable Situations

Refunds will NOT be issued under any of the following circumstances:

Rule Infractions & Bans: If a player account is suspended, temporarily banned, or permanently terminated by server administration for violating server rules, anti-cheat detection, griefing, harassment, or exploit abuse, all purchases remain non-refundable. Purchasing store perks does not grant immunity from server regulations.
Buyer's Remorse or Change of Mind: We cannot issue refunds if you simply decide you no longer wish to play on the server or prefer a different rank after the digital perks have already been activated.
Transfers Between Accounts: Ranks and perks are tied to the specified Minecraft In-Game Name provided at checkout. They are non-transferable between different player accounts or usernames unless an official name-change verification is processed by server administration.

4. Chargeback & Dispute Policy

Initiating an unauthorized chargeback or payment dispute with your bank or payment provider without first contacting our support staff is considered a violation of our Terms of Service.

When an unauthorized chargeback is opened:

The associated player account will be automatically blacklisted across the entire NEXA Network.
All linked in-game inventory, claims, economy balances, and perks will be permanently suspended pending dispute resolution.
Telemetric evidence of delivery (server command logs, playtime records, and UTR validation) will be provided to the payment processor to contest the dispute.

5. Contacting Billing Support