OFFICIAL COMMUNICATIONS

GET IN TOUCH WITH NEXA STAFF

Submit inquiries regarding server partnerships, store orders, player appeals, technical assistance, or creator programs.

DIRECT CHANNELS

Dedicated Support Hub

Choose the fastest communication channel according to the nature and urgency of your request.

✉️
Email Support
Official inquiries, store billing & legal
💬
WhatsApp Hotline
Direct Admin Jinshi & instant payment support
📸
Official Instagram
Announcements, giveaways & direct messaging
🛡️
Player Violations
Anti-cheat telemetry & griefing investigation
⏱️ Support Operating Hours & SLA
Hours: 9:00 AM – 9:00 PM IST (Monday – Sunday)
Store & Billing SLA: Under 4 Hours
General Support SLA: Under 24 Hours

Send a Formal Message

All inquiries are ticketed in our management queue and routed to responsible staff.

Used strictly for receiving staff response to your inquiry.
🔒 Your communication is private. Telemetry is protected under our Privacy Policy.